FREQUENTLY ASKED QUESTIONS


1Does the price include Delivery?Yes the price you see it the price you pay

2Will you set it up for us?Yes we will install the items and give you a safety brief and ask you to sign to say we have done so.

3Do you have InsuranceYes we have £10 million 3rd party liability cover (ask other company's what they have)

4Are Your inflatables TestedYes We inspect every unit on delivery and collection for defects.

5How can we PayYou can pay anytime over the telephone by calling 01733 602567 or Cash on

D​ELIVERY( I stress on Delivery as no payment means no item) alternatively checkout securely by using this link, make sure you add your booking reference in the notes box. https://www.aaainflatables.co.uk/bouncy_castle_sales/shop/uncategorized/deposit/

6How long does it take to installIt mainly depends on Access to the area, so please make sure all paths are clear from bins and items that may slow down our delivery people, usually 15 to 20 mins

7Will the bouncy castle fitThe measurements on our website are approximate so make sure you have enough space as this is your responsibility and full payment will be required if the hired unit does not fit

8Can you put it on my DriveAll inflatables must be pegged down to the ground so we can only install bouncy castles and other inflatables on Grass

9We do not have power what do we do You will need the assistance of a petrol blower or generator if no power is available

10Delivery and Collection timesYou may have seen the delivery time is quite large and if you require it at a specific time you will need to make sure you at this to the notes section and we will do our best, we quote free delivery anytime from 0800 to 12pm and pickups start at 4pm and last pickup is 6pm

11Can I hire overnightYes you can, but it does cost a little, you are responsible for the safe keeping of all items while they are on hire to you so make sure you look after them as missing or damaged items must be payed for.

12What about the rainLet us know if you wish to cancel as early as possible, if you cancel 3 days before its free but after that then its 50%, if we try and deliver and you want to cancel then its 75%. If it’s a total washout we will also contact you.

13Deposit PaymentsIf you want to cancel we will refund your deposit as long as its outside of the cancellation window. Please Contact us